The website is designed as a public business-information site with no backend patient database, no payment collection and no clinical intake workflow.
Resolute MSO’s operational approach prioritizes appropriate safeguards, limited data exposure, role-based handling, quality controls and secure process design.
Website contact flows are structured for business inquiries and do not require patient records, medical files, claim documents or clinical details.
RCM and automation projects should use approved channels, access controls, BAAs where applicable, documented SOPs and minimum-necessary access.
Dashboards, quality checks, exception reports and escalation workflows support accountability and traceability in delivery.
| Area | Public Website Approach | Operational Requirement |
|---|---|---|
| Contact Requests | Business lead fields only: name, company, email, phone and service interest. | Do not process PHI through general web inquiries. |
| Project Delivery | Website content describes services and capabilities. | Use secure client-approved channels and BAAs where required. |
| Automation | Product descriptions explain workflows without exposing patient data. | Configure automation around minimum-necessary data and QA safeguards. |
| Analytics | No tracking scripts are required for this static website package. | Review third-party analytics and form tools before adding them. |
