Short answer: A practical accounts receivable follow-up framework for payer action, aging buckets, underpayment review, and leadership reporting.

Segment before calling

A payer call queue is weaker than an action queue. Sort AR by payer, age, balance, denial status, claim status, authorization risk, and underpayment concern before assigning staff time.

Document the next action

Every meaningful AR touch should leave a next action, owner, expected payer response, and follow-up date. Without that discipline, the same claim can be touched repeatedly without moving.

Report stuck money clearly

A useful AR dashboard separates collectable follow-up, payer delay, denial work, underpayment review, patient responsibility, and write-off review. That makes the backlog easier to manage and harder to ignore.

References

These articles are written by Resolute MSO for business education and link to official U.S. healthcare resources for context.